Refund Policy

Failed generations refund themselves, automatically and in full. For money, here is exactly when we give it back.

Failed generations — automatic

If a generation fails — the model returns an error, the result cannot be saved, or it runs far past its expected time — every credit it cost goes back to your balance, automatically. You will see the refund in your credit history, and, if you were away, an email saying so. There is nothing to claim.

A generation that finished but did not turn out as you imagined is not a failure: the price is shown before you run it, and the compute has been used.

Subscriptions

• Cancel any time from Plan and billing in your account. Your plan stays active until the end of the period you paid for, and does not renew.
• New subscriptions: if you subscribed in the last 7 days and have used fewer than 10% of that period's credits, write to us within those 7 days for a full refund.
• Renewals: if a renewal charge surprised you, write within 7 days of the charge; if you have not used that period's credits we will refund it and cancel the plan.
• Otherwise, payments for a billing period that has started are not refundable, but you keep everything you paid for until it ends.

Credit packs

Credit packs are refundable within 14 days of purchase if none of their credits have been used. Once any credits from a pack are spent, the pack is not refundable.

Charged in error

Charged twice, charged after cancelling, or charged for something you did not buy? Write to [email protected] within 30 days and we will fix it.

How refunds work

Refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank. When a payment is refunded, credits it bought that you have not spent are removed from your balance. If you open a chargeback or dispute instead of writing to us, credits bought with that payment may be removed while it is resolved — please write to us first; it is faster for everyone.

Your statutory rights

Nothing here limits rights you have under the consumer law of your country.

Contact

[email protected] — include the email on your account and, if you have it, the receipt number. Lunar Limited, Addax Office Tower 3507, Al Reem Island, Abu Dhabi.